Our return policy lasts 7 days from the date you receive your package. If you fail to inform us within this timeline, unfortunately, we won’t be able to offer you a refund or exchange.
To be eligible for a return:
-
The item must be unused, in its original condition, and in its original packaging.
-
An unboxing video is mandatory for faster resolution. The video must include:
-
The buyer addresses with their name.
-
A clear shot of the shipping label.
-
A continuous video showing the package being opened and the damaged product inside
This helps us coordinate effectively with our logistics partner.
If the unboxing video is not available, please contact us via WhatsApp at +91-9840312323 or email us at contact@sportskrida.com.
Returns/exchanges will not be accepted if:
-
The product appears used, washed, or tampered with.
-
Original packaging or tags are missing or damaged.
Non-Returnable Items:
To complete your return, a receipt or proof of purchase is required.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.
If approved, the refund will be processed and credited to your original method of payment within a few business days.
For orders placed via Cash on Delivery (COD):
Refunds will be issued as store credits redeemable for any future purchases on our website. For any assistance, please contact us on WhatsApp at +91-9840312323 or email at contact@sportskrida.com.
Gifts:
-
If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the return is processed, a gift certificate will be mailed to you.
-
If the item wasn’t marked as a gift or was shipped to the gift giver first, we will issue the refund to the original purchaser, and they will be informed of the return.
Late or Missing Refunds:
If you haven’t received your refund yet:
-
Recheck your bank account.
-
Contact your credit card company; it may take some time to post the refund.
-
Contact your bank if processing delays occur.
Sale Items:
Refunds on sale items will be based on the invoice value, not the original MRP.
Exchanges (if applicable):
We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at contact@sportskrida.com and ship your item to
#212/365, Sydenhams Road, Apparao Gardens, Chennai, Tamil Nadu 600112.
Cancellation Policy:
You may cancel your order before it is shipped and receive a 100% refund.
Once your order is shipped, our standard return policy applies.
